FAQs
Getting Started
Getting started is a simple three-step process!
1. Download the app or visit the StudentPayPlus homepage and click on “Sign Up Free”.
2.Create a user profile with your email address, establish a password, and set up your security questions.
3.Add a Student to your account using the student’s name, date of birth, and/or student ID number. (Some schools and applications may require either the student’s date of birth or student ID number.)
Now you’re ready to make payments!
Problems Logging In
Resetting your password is easy. Simply click on the link “Forgot username or password?” in the login box on the homepage. Enter in your username (in most cases, your email address) and select if you’d like to receive a text message or an email to reset your password. If you do not receive an email in the timeframe specified please check your SPAM/Junk folder to see if the email was sorted there. If you chose to reset your password via text message and do not receive a text; please try the email option instead.
In most cases, your username is the email address you used when you set up your account. If you need further assistance, please call us at 02 9196 8200.
Security
StudentPayPlus takes the security of your information - for you, your student, and your payments - very seriously. It is vital to the service we provide. The StudentPayPlus website and mobile app are fully compliant with the Payment Card Industry Data Security Standard, which is a set of security requirements set by Visa, MasterCard, and the other major payment brands, for card payments. This is the gold standard for payments security. All transactions are encrypted and transmitted securely.
We will never sell your personal information. For detailed information on our privacy policy, click here.