Terms of Service

Updated on 20 September 2024

Please read these Terms of Service (“ToS”), which contain important information. These ToS describe the relationship between you (“you” or “your” means any person using the website, mobile application, or service) and Sentral Pty Ltd (“Sentral” or “we” or “us”), and govern your access and use of, and your child’s or student’s (“Student”) access and use of, any portion of the StudentPay+ services. By checking the consent box on the registration page, using the StudentPay+ website, the StudentPay+ mobile application, or making a payment through or using the StudentPay+ website and/or mobile application (collectively, “Services”), you accept and agree to be bound by these StudentPay+ ToS. When you create a Student Account on StudentPay+ for your Student, you hereby agree to be legally bound by these ToS and are agreeing to these ToS on behalf of your Student.

1. Privacy

Please review our Privacy Policy, which also govern your visit to the StudentPay+ website and your use of the Services, to understand our practices.

2. Electronic Communications

When you visit meals.studentpayplus.com.au, use the Sentral Parent and Community application, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you or your Student by email or by posting notices on this website or in the mobile application. You agree for yourself and on behalf of your Student, that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

3. Copyright

All content, titles, graphics, logos, button icons, images and software are the copyrighted material of Sentral, or its licensors, and you agree not to download (other than page caching) or modify it, or any portion of it. The compilation of all content on the StudentPay+ website and the Sentral Parent and Community application is the exclusive property of Sentral, and is protected by Australian and international copyright laws. Reproduction, republication or distribution of any material from the website is strictly prohibited, except that you may, for personal and non-commercial use only, make a single hard copy of your transactions for your personal records.

4. Intellectual Property

The StudentPay+ name, logo, button icons, characters, and all related logos, products and services described in the StudentPay+ website and the Sentral Parent and Community application are the intellectual property of Sentral’s affiliate, Heartland Payment Systems, LLC (“HPS”). The StudentPay+ name and logo are trademarks or registered trademarks of HPS. HPS licences this intellectual property to Sentral.

5. License and Site Access

  1. License: Sentral grants you a limited licence to access and make personal use of the Services to register for activities, make payments related to goods and services provided at or through your Student’s school, order meals, create a Student Account, and other functionality. You may also be able to use the Services to obtain information about the balance of your Student’s account and to review your Student’s purchases, including food purchases, at the school cafeteria. You acknowledge and agree that Sentral is not responsible for the accuracy of this information because the content is provided by the school or third parties’ software systems, and the accuracy of the content is outside of Sentral’ control. Sentral shall not be responsible for any loss or damages caused or alleged to have been caused by the use of or reliance on any such content. Certain Services are intended to be used by adults who can make purchases with a credit card. If you are under 18, you may use the StudentPay+ Services only through the Student Account functionality with the permission of a parent or guardian. If you are an adult parent or guardian of a student, you will need to create a Primary Account before creating Student Account(s).

  2. Account Functionality: As the Primary Account holder, depending on what services are provided by your School, you will be able to add funds to your Student’s meal account, pay invoices, make purchases in school stores, see purchase and payment history, transfer meal funds between students, submit and download school forms, receive notifications on low account balances and pending invoices, receive school communications, view your school’s lunch menu, check registration status, view events, order/purchase tickets, and order/purchase meals. Once you have created a Primary Account, you will be able to create a Student Account and provide the account credentials and information to your Student. After the Student Account is activated, and depending on what services are provided by your School, your Student may be able to place meal orders, view meal account balances, invoices, and ticket orders, make store, ticket, meal, or school fee purchases, and store a digital student ID card.

  3. Credentials: In order to access the Services, you must establish, for yourself and on behalf of your Student, access credentials (e.g., a user name and password) that will enable you to log into and use the Services (“Credentials”). Your Credentials will enable Sentral to authenticate you or your student as an authorised user of the Services and to provide appropriate authorisations regarding the scope of use of the Services. You are solely responsible for maintaining the confidentiality and security of your Credentials, and agree to be responsible for maintaining the confidentiality and security of your student’s Credentials. Do not share Credentials with any third party. You are responsible for any use of or access to the Services and any activities conducted therein via your or your student’s Credentials. If you become aware of any unauthorised use of or compromise of Credentials, notify Sentral immediately. From time to time, in its sole discretion, Sentral may make available updates, bug fixes, upgrades, patches and/or new versions of the Services (collectively, “Updates”). You agree to promptly install Updates to the Sentral Parent and Community application when they become available. You understand and agree that Updates may include necessary functionality and/or fixes to protect the security of the Services and that your failure to promptly install such Updates may compromise your ability to use the Services and/or result in the disabling of your Credentials. Sentral shall have no liability to you for any loss or damage resulting from your failure to timely accept such Updates.

  4. Sentral shall not be liable for, shall have no responsibility for, and you will hold Sentral harmless for any activity in your account, including, but not limited to, authorised or unauthorised charges to your credit card or bank via the Services or disputes between you and the school or school district. Sentral reserves the right to refuse service, terminate accounts, or cancel orders in its absolute and sole discretion.

6. Payments

If you have a Primary Account, you may make payments to Sentral for deposit in your Student’s school account in a number of ways, including by using a credit card. Your credit card provider may have imposed a maximum amount which can be placed on your credit card. Sentral endeavours to process payments promptly so the funds will be available for your Student’s use. However, we make no representations or warranties regarding the amount of time needed to complete processing payments through StudentPay+. A number of factors, such as delays in the banking system, electronic funds transfer systems, are outside our control and may affect when the funds are received by your Student’s school.

  1. One Time Payments. If you selected a one-time payment, you authorise Sentral to debit the credit or debit card as you indicated on our website for the noted amount on the noted date. You understand that because this is an electronic transaction, these funds may be withdrawn from your account immediately. You acknowledge that any dispute is limited to any errors that Sentral made in processing. Sentral does not have any responsibility for information that you entered incorrectly.

  2. Recurring Payments. If you selected recurring payments, you authorise Sentral to debit the credit or debit card as you indicated on our website for the noted amount on the schedule indicated. You understand that this authorisation will remain in effect until the scheduled end date, or until you cancel the payment, whichever comes first. If the above noted payment falls on a weekend or holiday, you understand that the payment may be executed on the next business day. You understand that because this is an electronic transaction, these funds may be withdrawn from your account each period as soon as the above noted transaction date. You acknowledge that any dispute is limited to any errors that Sentral made in processing. Sentral does not have any responsibility for information that you entered incorrectly.

7. Refunds

If you or your Student are not satisfied with any good or service purchased using the Services, and notify StudentPay+ that a refund is requested, StudentPay+ will pass details of your request to the Student’s school for review. Refund policies may vary from one school to another.

8. Fees and Charges

When loading funds to your Student’s school account, or placing an order, you may be charged a fee. Any applicable fees will be displayed before you complete the transaction

9. Additional Services

  1. Meal Ordering. StudentPay+ will allow Schools to provide an online meal ordering platform, enabling Primary Account holders and Student Account holders to place orders and pay for meals. Sentral accepts no liability for any meal order that may cause an illness or injury to a Student. It must be clear that it is the Student’s parent or guardian’s responsibility to ensure the meal order is suitable for the Student.

10. Links to Third Party Websites

The StudentPay+ website and/or the Sentral Parent and Community application may contain links to other Internet websites, mobile applications, or resources. Sentral neither controls nor endorses such other websites or mobile applications, nor has Sentral reviewed or approved any content that appears on such other sites or mobile applications. You acknowledge and agree that we shall not be held responsible for the legality, accuracy, or inappropriate nature of any content, advertising, products, services, or information located on or through any other websites or mobile applications, nor for any loss or damages caused or alleged to have been caused by the use of or reliance on any such content.

11. LIMITED LIABILITY; DISCLAIMER OF WARRANTY

  1. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SENTRAL MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE OR FREE FROM VIRUSES OR OTHER DEFECTS OR HARMFUL COMPONENTS, NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION PROVIDED THROUGH THE SERVICES. SENTRAL MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NONINFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK.

  2. StudentPay+ IS NOT THE ONLY WAY TO MAKE PAYMENTS TO YOUR SCHOOL. THUS, IF YOU DO NOT AGREE TO THESE TERMS CONTAINED HEREIN, YOU SHOULD NOT USE StudentPay+ TO COMPLETE A TRANSACTION. IN THE EVENT StudentPay+ IS NOT AVAILABLE AT ANY TIME FOR ANY REASON YOU AGREE TO CONTACT YOUR STUDENT’S SCHOOL TO MAKE ALTERNATIVE PAYMENT ARRANGEMENTS. SENTRAL IS NOT RESPONSIBLE FOR THE CONSEQUENCES OF ANY FAILURE BY THE SCHOOL TO RECEIVE ANY PAYMENT.

  3. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, SENTRAL, ON BEHALF OF ITSELF AND ITS AFFILIATES, DISCLAIMS ALL LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES OR INJURY RESULTING FROM ANY FAILURE OF PERFORMANCE OF THE SERVICES, ERRORS, OMISSIONS, INACCURACIES, INTERRUPTIONS, DEFECTS, DELAYS OR INTERRUPTIONS IN OPERATION OR TRANSMISSION, COMMUNICATION LINE FAILURE, SECURITY BREACH, UNAUTHORISED ACCESS TO, ALTERATION OF OR USE OF INFORMATION. IN NO EVENT SHALL SENTRAL, OR ITS AFFILIATES, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. CERTAIN STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

  4. YOU AGREE THAT IN NO EVENT WILL SENTRAL BE LIABLE FOR ANY CLAIM, BILLING ERROR, CHARGE, DAMAGE, OR EXPENSE ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OF SERVICE, THE USE OF StudentPay+ OR ANY TRANSACTION PROCESSED WITH OR THROUGH StudentPay+ IF YOU DO NOT REPORT THE CLAIM, ERROR, CHARGE, DAMAGE, OR EXPENSE TO SENTRAL IN WRITING WITHIN 90 DAYS OF THE ALLEGEDLY WRONGFUL ACT OR FAILURE TO ACT, OR, IN THE EVENT OF A BILLING OR PAYMENT ERROR OR OVERCHARGE, WITHIN 90 DAYS OF THE DATE THAT THE STATEMENT CONTAINING THE CHARGE WAS MADE AVAILABLE TO YOU ELECTRONICALLY OR IN HARD COPY. YOU EXPRESSLY WAIVE ANY CLAIM THAT IS NOT REPORTED TO SENTRAL IN WRITING WITHIN THE TIME PERIODS STATED HEREIN.

12. Termination

  1. This Agreement may be terminated immediately upon written notice by either party at any time and for any reason.

  2. Sentral may immediately terminate this Agreement at any time without notice and for any reason, including, but not limited to, if you engage in any conduct which Sentral, in its sole discretion, considers to be unacceptable, or if you breach these ToS.

  3. This Agreement will automatically terminate if the Student account has not be accessed for a period of 18 months

  4. Upon termination of this Agreement, Sentral will

    1. remove your access and licence to the StudentPay+ service; and

    2. attempt to credit any available unspent funds from your Student account to your payment instrument on file. If unavailable or unsuccessful, Sentral will contact you and retain these funds for a further 12 month period for you to claim.

13. Applicable Law

By visiting meals.studentpayplus.com.au or the Sentral Parent and Community application, you agree that the laws of the State of Queensland, Australia will govern these ToS.

14. Site Policies, Severability

These ToS are the entire agreement between you and Sentral with respect to use of the Services, and supersede all previous written or oral agreements between the parties with respect to such subject matter. Sentral reserves the right at any time to change, add or delete any aspect or feature of the Services and these ToS, including but not limited to, changing fees. Sentral will provide notice of any such change by posting a notice to the website or as otherwise required by law. Any use of the Services by you after such notice has been posted or otherwise communicated will be deemed acceptance by you of such changes. Any waiver of Sentral’ rights must be in writing and signed by Sentral. Should any provision of this Agreement be held invalid or unenforceable by any court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15. Mobile App

If you access the Sentral Parent and Community application, the following additional terms and conditions apply:

  1. Terms Required by Apple, Inc. If your device is an iPad, iPhone, or iPod Touch, the following additional terms apply:

    1. Apple, the Apple logo, iPad and iPhone are trademarks of Apple, Inc. (“Apple”), registered in the U.S. and other countries. iTunes and the Apple App Store are service marks of Apple.

    2. These ToS are between you and Sentral only, and not with Apple. Sentral, and not Apple, is solely responsible for the Services.

    3. Apple has no obligation at all to provide any support or maintenance services in relation to the Services. If you have any maintenance or support questions in relation to the Services or the StudentPay+ mobile application, please contact Sentral, not Apple, using the contact details at the end of this section.

    4. Except as otherwise expressly set out in these terms, any claims relating to the possession or use of the Services are between you and Sentral (and not between you, or anyone else, and Apple).

    5. iTunes and the Apple App Store are owned and operated by Apple. Your use of the Apple App Store is governed by a legal agreement between you and Apple. You acknowledge that you had the opportunity to review Apple’s App Store Terms of Service and agreed to be bound by them when you accessed and downloaded the app via the Apple App Store.

    6. To the maximum extent permitted by applicable law, Apple shall have no warranty obligation or liability whatsoever with respect to the Services, including without limitation in relation to the sale, distribution or use of the Services, or the performance or non-performance of the Services. In the event that the Services fail to comply with any warranty set forth in these ToS, you may notify Apple, and Apple will refund the purchase price for the Services to you.

    7. Apple shall not be responsible for addressing any claims by you or any third party relating to the Services or the possession and/or use of the Services, including but not limited to (i) product liability claims, (ii) any claim that the Services fail to conform to any applicable legal or regulatory requirement, or (iii) claims arising under consumer protection or similar legislation.

    8. Apple shall not be responsible for the investigation, defence, settlement or discharge of any claim that the Services or your possession and use of the Services infringes a third party’s intellectual property rights.

    9. You represent and warrant that (i) the Services will not be downloaded or used in, or transported to, a country that is subject to a U.S. Government embargo, or has been designated by the U.S. Government as a ‘terrorist-supporting’ country, and (ii) neither you or any use designated by you are listed on any U.S. Government list of prohibited or restricted parties.

    10. Support requests, as well as questions, complaints or claims regarding the Services, may be directed to Sentral at: Level 6, Tower A, Citadel Towers, 799 Pacific Highway, Chatswood, NSW 2067, and by email at support@studentpayplus.com.au.

    11. Notwithstanding anything to the contrary in any other agreement between the parties, Apple and its subsidiaries are third-party beneficiaries of these ToS, and have the right (and shall be deemed to have accepted the right) to enforce these ToS against you.

  2. Terms Required by Google, Inc. If your device is an Android-powered device, the following additional terms apply:

    1. Android™ is a trademark of Google Inc. ("Google"). Use of this trademark is subject to Google Permissions.

    2. These ToS are between you and Sentral only, and not with Google. Sentral, and not Google, is solely responsible for the Services.

    3. Google has no obligation at all to provide any support or maintenance services in relation to the Services. If you have any maintenance or support questions in relation to the Services or the StudentPay+ mobile application, please contact Sentral, not Google, using the contact details at the end of this section.

    4. Except as otherwise expressly set out in these terms, any claims relating to the possession or use of the Services are between you and Sentral (and not between you, or anyone else, and Google).

    5. The Google Play Store is owned and operated by Google Inc. Your use of the Google Play Store is governed by a legal agreement between you and Google consisting of the Google Terms of Service (found at http://www.google.com/accounts/TOS) and the Google Play Store Terms of Service (found at http://www.google.com/mobile/android/market-tos.html) and together with the Google Terms of Service called the "Terms"). In addition, your use of the Google Play Store is subject to the Google Play Store Business and Program Policies (found at http://www.google.com/intl/en_us/mobile/android/market-policies.html ). The Google Play Store Terms of Service, Google Play Store Business and Program Policies, and Google Terms of Service shall take precedence in that order in the event of a conflict between them, to the extent of such conflict. You acknowledge that you had the opportunity to review the Terms and agreed to be bound by them when you accessed and downloaded the app via the Google Play Store.

    6. To the maximum extent permitted by applicable law, Google shall have no warranty obligation or liability whatsoever with respect to the Services, including without limitation in relation to the sale, distribution or use of the Services, or the performance or non-performance of the Services. In the event that the Services fail to comply with any warranty set forth in these ToS, you may notify Google, and Google will refund the purchase price for the Services to you.

    7. Google shall not be responsible for addressing any claim by you or any third party relating to the Services or the possession and/or use of the Services, including but not limited to (i) product liability claims, (ii) any claim that the Services fail to conform to any applicable legal or regulatory requirement, or (iii) claims arising under consumer protection or similar legislation.

    8. Google shall not be responsible for the investigation, defence, settlement or discharge of any claim that the Services or your possession and use of the Services infringes a third party's intellectual property rights.

    9. You represent and warrant that (i) the Services will not be downloaded or used in, or transported to, a country that is subject to a U.S. Government embargo, or has been designated by the U.S. Government as a 'terrorist-supporting' country, and (ii) neither you or any user designated by you is listed on any U.S. Government list of prohibited or restricted parties.

    10. Support requests, as well as questions, complaints or claims regarding the Services, may be directed to Sentral at: Level 6, Tower A, Citadel Towers, 799 Pacific Highway, Chatswood, NSW 2067, and by email at support@studentpayplus.com.au.

    11. Notwithstanding anything to the contrary in any other agreement between the parties, Google and its subsidiaries are third-party beneficiaries of these ToS, and have the right (and shall be deemed to have accepted the right) to enforce these ToS against you.

    12. In order to continually innovate and improve the Google Play Store, Google may collect certain usage statistics from the Market and Supported Android Devices, including but not limited to, information on how the Google Play Store and Supported Android Devices are being used. The data collected is examined in the aggregate to improve the Google Play Store for users and developers and is maintained in accordance with Google's Privacy Policy. To ensure the improvement of the Services, limited aggregate data may be available to Sentral upon its written request.